Shipping policy

Last updated: September 21, 2026

Thank you for shopping with HandmadeHours. Because our clocks are custom-made to order, please allow additional time for production before your order is shipped.

Processing Time

Most orders are made and prepared for shipment within 3–7 business days.

Custom or more complicated orders may require additional production time. If your order is expected to require significantly more time, we will contact you.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, shipping method, and order details.

Any shipping promotions or free-shipping offers will be clearly stated on the website when applicable.

Shipping Time

Once your order has shipped, delivery times depend on the shipping carrier and destination.

Estimated delivery times are:

United States: approximately 3–7 business days
Canada: approximately 5–10 business days
Other international destinations: approximately 7–28 business days

These are estimated delivery times only and are not guaranteed. Delivery times do not include the production time described above.

Tracking

When your order is shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Please use the tracking information to monitor your package's progress.

Shipping Address

Please make sure your shipping address is correct and complete before placing your order.

We are not responsible for packages that are delayed, returned, or delivered to the wrong address because an incorrect or incomplete shipping address was provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping charges may apply to resend the package.

Delayed or Lost Packages

Once an order has been shipped, delivery is handled by the shipping carrier. While we will do our best to assist you, we cannot guarantee delivery dates or be responsible for carrier delays.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

If your package appears to be lost in transit, please contact us at support@handmadehours.com and we will do our best to assist you.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

These charges are not included in the product or shipping price unless specifically stated otherwise.

Customs processing may also cause additional delivery delays.

Damaged Packages

If your package arrives damaged, please take photographs of the package, shipping label, packaging materials, and damaged item and contact us as soon as possible, preferably within 7 days of delivery.

Please contact support@handmadehours.com and include your order number and photographs. We will review the situation and work with you to determine the appropriate solution.

Questions About Shipping

If you have questions about your order or shipping, please contact:

HandmadeHours
Email: support@handmadehours.com

Please include your order number when contacting us about an existing order.